Privacy Policy
Elevare Solutions Privacy Policy
Effective date: August 29th, 2025
Legal entity: Elevare Solutions LLC
Contact: [email protected]] • 3131 NE 188th Street, Aventura, FL, 33180
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our websites, forms, chatbots, SMS/WhatsApp messages, email, social media, and any other services we operate (collectively, the “Services”).
By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.
1) Information We Collect
A. Information you provide directly
Contact details (name, email, phone, company, role)
Lead/booking information (service interests, time preferences, notes)
Messages and call/SMS/chat content and attachments
Billing info if you purchase services (handled by third-party processors)
Support and survey responses
B. Information collected automatically
Device and usage data (IP address, browser type, pages viewed, referring/exit pages, timestamps)
Cookies and similar tech (pixels, tags, SDKs) for functionality, analytics, and ads
Approximate location (derived from IP)
C. Information from third parties
CRM and calendar integrations you authorize
Marketing and advertising platforms (e.g., analytics/ads networks)
Public sources (e.g., company websites or social profiles you make public)
2) How We Use Personal Information
We use information to:
Provide and improve the Services (chat automations, lead capture, appointment scheduling)
Respond to inquiries and deliver customer support
Personalize communications and content
Send transactional messages (confirmations, reminders) and, with consent where required, marketing communications
Analyze performance (traffic, campaigns, funnels) and develop new features
Detect, prevent, and address fraud, abuse, or security incidents
Comply with legal obligations and enforce our terms
AI/automation transparency. Some conversations and responses may be generated or assisted by AI. We may review transcripts for quality assurance, safety, and improvement.
Legal bases (EEA/UK where applicable). Our lawful bases include: performance of a contract, legitimate interests (e.g., service improvement, security, B2B marketing), consent (where required), and legal obligations.
3) How We Share Information
We do not sell personal information. We may share with:
Service providers / processors that help us run the Services (hosting, CRM, email & SMS gateways, analytics, calendar, cloud storage, payment processing, customer support tools).
Business partners when you ask us to connect you or integrate with their tools.
Legal & safety: to comply with law, protect rights, or respond to lawful requests.
Corporate transactions: in mergers, acquisitions, or asset sales (with notice where required).
Service providers are contractually obligated to use personal information only to provide services to us and to protect it appropriately.
4) International Data Transfers
We may process and store information in countries other than where you live. When we transfer personal data internationally, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) as required by law.
5) Retention
We keep personal information only as long as necessary to fulfill the purposes described here, including legal, accounting, or reporting requirements. Typical examples:
Lead/chat records: [12–24 months] unless you request deletion sooner
Transactional records: as required by tax and accounting laws
6) Your Choices & Rights
Marketing. You can opt out of marketing emails at any time via the unsubscribe link.
SMS. To stop texts, reply STOP; for help, reply HELP. Message/data rates may apply.
Cookies. You can manage cookies in your browser. Where required, we present a cookie banner for consent.
EEA/UK/Swiss residents: You may have rights to access, correct, delete, restrict, or object to processing, and data portability.
California residents (CCPA/CPRA): You may have rights to know/access, correct, delete, and opt out of certain sharing for cross-context behavioral advertising. We do not “sell” personal information as defined by CCPA.
7) Security
We use administrative, technical, and physical safeguards designed to protect personal information (e.g., encryption in transit, access controls, monitoring). No method of transmission or storage is 100% secure; please use caution when sharing information online.
8) Cookies & Tracking Technologies
We use:
Essential cookies to operate the site (authentication, preferences).
Analytics to measure usage and improve (e.g., page performance, funnels).
Advertising/retargeting to reach interested audiences (subject to your consent where required).
See our Cookie Notice for details and controls. (If you don’t have one yet, we can roll it into this policy or create a simple separate page.)
9) Third-Party Links & Integrations
Our Services may link to third-party websites or integrate with third-party platforms (e.g., calendars, CRMs, messaging gateways). We are not responsible for their privacy practices. Review their policies before providing personal information.
10) Children’s Privacy
Our Services are not directed to children under 16 (or the age required by your jurisdiction), and we do not knowingly collect their personal information.
11) Changes to This Policy
We may update this Policy from time to time. The “Effective date” will reflect the latest version. Material changes will be highlighted on this page and, where required, notified to you.
12) Contact Us
Questions or requests regarding this Policy or your personal information:
Email: [email protected]
Mail: Elevare Solutions LLC, Attn: 3131 NE 188th Street, Aventura, FL, 33180
EEA/UK Representative / DPO: If required, list your representative or DPO here.
Complaints: You may lodge a complaint with your local supervisory authority (e.g., the ICO in the UK or your EU data protection authority).